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We Care! SCHOTT Customer Care


You need samples, a quote or information about your order status?
Check the FAQs, e-mail or call us. Our team of experts will be happy to support.

 

GET IN TOUCH

FREQUENTLY ASKED QUESTIONS 

WHAT ARTICLES CAN BE ORDERED ONLINE?

Only articles we have on stock can be ordered. This ensures a short delivery time for you. If an article you selected cannot be ordered please sent a product request via the contact form

WHAT IS THE MAXIMUM ORDER QUANTITY?

For non sterile articles you can select up to 4 packaging units (Trays). Sterile articles are packed in a Single Parcel Delivery Box that consists out of 6 packaging units (Tubs). You can select up to 3 boxes for each sterile article per order. A Fast Track Kit consists out of one Box with suitable components. You can select up to 3 Kits for each article per order. 

WHAT ARE THE PAYMENT OPTIONS?

The only possible payment option is advanced payment. All payments must be made within two weeks from receipt of the pro-forma invoice. For details click here to see our Terms & Conditions.  

WHAT BROWSERS ARE SUPPORTED BY THE ONLINE SHOP?

The Online Shop can run with all known browsers for desktop and mobile devices. However, you may experience display problems when using some older browsers. The Internet Explorer 11 is not supported.

WHO CAN REGISTER AND ORDER ONLINE?

Currently only commercial customers from the USA and Canada can register themselves and order online. If your country is not listed yet, please send your request via the contact form and our sales colleague will get back to you. 

WHY SHOULD I REGISTER TODAY? 

If you register yourself prior to your first order, we can shorten the lead time of your order. Each registration will be checked for accuracy and may take up some time. 

HOW DO I REGISTER?

Click here to use our registration form. You will be able to log in immediately. If you are already a SCHOTT customer, please enter your customer number as well. 

HOW CAN I RESET MY PASSWORD

You find a link to reset  your password in the Log In area. Enter your username and you will recieve a link to reset your password within 24 hours.  If you have not changed your username, it will equal your e-mail address. 

HOW CAN I CHANGE MY PERSONAL OR COMPANY DATA? 

Login with your username and password. The My Account area offers the option to change your personal data or the company data. The change request will be reviewed and may take some time to be visable for you. 

HOW SAFE IS MY DATA?

Click here to see our Data Protection Policy. If you have any further questions, please contact our customer care.

HOW CAN I SEE MY ORDER STATUS? 

Login with your username and password. The My Account area offers the option to display your order history. You can see all orders placed from your company and their status, online and offline.

HOW CAN I CANCEL MY ORDER? 

You can only cancel your order prior to shipment. Therefore we need your cancellation in writing via e-mail or contact form.

HOW CAN I SEARCH FOR PRODUCTS?

Click here to open the Search Page. Filters will help you to narrow your search.

HOW CAN I QUICKLY GO BACK TO THE HOMEPAGE?

Clicking on the SCHOTT logo in the top left corner will always bring you back to the main menu. 
 

WHERE CAN I FIND THE TECHNICAL DETAILS?

On every product page you find detailed information about the products. Click on technical details to find out more about Dimensions & Cosmetics, Possible Applications, Advantages and Package Information. If you have any further questions please get in touch with us.

WILL MY SHOPPING CART BE SAVED, IF I LOG OUT? 

Yes. The shopping cart saves the articles you selected, even after logging out. Please be aware that some of the articles you have selected could sell out while you are logged out.



DELIVERY AND RETURNS

HOW MUCH ARE THE SHIPPING COSTS?

For delivery within the USA and Canada, we charge a flat shipping fee per order. The flat rate for shipping is shown in the check out.

WHEN WILL I RECEIVE MY ORDER CONFIRMATION?

You need to be a registered customer in order to get the pro-forma invoice, that equals the order confirmation (see Terms & Conditions for details). That might take up to 7 days for your first order. For every other order you will receive the pro-forma invoice within 3 days. 
 

HOW LONG IS THE DELIVERY TIME?

After clicking on “Submit Your Order” you will receive an e-mail confirmation. If it is your first order please be aware that we first need to process your customer registration. Therefore it might take a little bit longer until you receipt your pro-forma invoice. Once the payment is made we will ship the goods within one week.

HOW CAN I TRACK MY SHIPMENT?

Once we posted the goods you can find a tracking link to your shipment in the order history. 


CAN I RETURN MY GOODS?

Unfortunately you cannot send back the goods. If you have a complaint to your order, please place it in writing via e-mail or contact form.

Want to know more? Let's talk.

Whether you need more information, samples, a quote, or advice for a project, we would be delighted to talk to you.

Want to know more? Let's talk.

Whether you need more information, samples, a quote, or advice for a project, we would be delighted to talk to you.